Customer Support

Change of plans?

Online bookings can be amended up to 2 hours prior to your departure. All changes can be made using the Manage Booking portal, this can be located from your booking confirmation email or the "manage booking" button below.

Manage Booking

For other enquiries, our customer support hours are Mon - Sun: 8am - 5pm

Phone us: +64 21 198 4650 Email us: hello@islanddirect.co.nz

Fares

Find out more about ticket pricing for one-way and return ferry travel between downtown Auckland and Waiheke Island.

Timetable

With up to 18 sailings per day between downtown Auckland and Waiheke Island, view our full timetable here.

Manage booking

Make changes to an existing reservation or cancel your scheduled sailing with Island Direct.

Multi-pass

Sign in to the multi-pass portal to purchase a multi-pass, book tickets or manage upcoming bookings.