Customer Support

Change of plans?

You can modify your booking online before the scheduled departure time using the manage booking portal, free of charge. Please note that booking amendments requested via Island Direct customer support (email or phone) will be subject to a $10 administration fee.

Manage Booking

For all other enquiries, customer support hours are Mon - Sun: 8am - 5pm

Phone us: +64 9 372 7441 Email us: hello@islanddirect.co.nz

Fares

Find out more about ticket pricing for one-way and return ferry travel between downtown Auckland and Waiheke Island.

Timetable

With up to 18 sailings per day between downtown Auckland and Waiheke Island, view our full timetable here.

Manage booking

Make changes to an existing reservation or cancel your scheduled sailing with Island Direct.

Multi-pass

Sign in to the multi-pass portal to purchase a multi-pass, book tickets or manage upcoming bookings.